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This is What Air Travellers Should Know When Flight Delay Happens

This is What Air Travellers Should Know When Flight Delay Happens

Did you ever happen to you? When you have entered the airport, checked-in, got done with the security and suddenly while heading towards the gate, you hear an announcement “Your flight has been delayed, we are sorry for the inconvenience.” how does it feel? Terrible. Right?

A delayed flight can cause a lot of discomforts and produces uncertain questions that never have predictable answers. There are times when a flight can be delayed because of severe weather conditions, air traffic control or other technical issues. Despite having many disruptions, there are many countries like the USA, Europe, and India that protect air passengers during insignificant flight delays, cancellations, denied boarding, and other baggage issues. They offer Air Passenger Rights and help them get the flight compensation in the event of flight disruptions. 
Here, we will be discussing how air passengers can overcome the stress of flight delay and make the best out of the situation. 


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What you can do about Flight Delays?

There are many airlines that allow passengers to get a refund if a flight gets substantially delayed, even if you are flying through a nonrefundable ticket. According to drafted policies or regulations, a passenger is entitled to get compensation if the flight gets delayed by 3 hours or more. Make sure you review because every airline works on different policies. 
Once you get notified about the flight delay, get in touch with the airline representative or staff to check if they can book an alternate flight. If not, you can also ask the airline to endorse your ticket to the different carriers. There is no surety if they will book an alternate flight or not. But, if you have a connecting flight and missed it because of flight delay then, it is airlines’ responsibility to get you an alternate flight. If they fail to do so, you can claim for flight compensation. 

What is Air Passenger Rights?

Air Passenger Rights are the legally established common rules on compensation and assistance to the air passengers in the occurrence of a flight delay, cancellation, denied boarding or baggage delay/damage/loss. These rights protect air passengers from distress and monetary losses, the policies or regulations vary from country to country but their draft on a common agenda i.e. to protect air passenger rights. Check here, if you want to know more about Air Passenger Rights.  

What are the Regulations?

Flight Delay: EU Regulation

You are entitled to get compensation up to 600 euro if your delayed flight was in or out of Europe. This happens because Europe has a strong and effective air passenger right.
EU law i.e. EC 261/2004 states that you can claim for compensation in case –
    • You reach your destination more than 3 hours later than the scheduled arrival
    • You have checked in your flight on time (no less than 45 minutes before the departure)
    • If your airline has operational or technical issues (Airline is responsible for the delay)


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Flight Delay: India Regulation

The Directorate General of Civil Aviation (DGCA) has incorporated the rights to air passengers flying within the country. It involves specific laws designed to protect and benefit the flyers in case of flight disruptions.

According to DGCA regulation, in case of flight delay more than 2 hours, you will get:

    • Food and drink in proportion to the waiting period.
    • Two phone calls, emails or faxes at the expense of the airline
    • Hotel accommodation if waiting time requires an overnight stay

Compensation Criteria For Flight Delay

Flight delay is all about timings. If your flight is delayed by more than 3 hours, you will get monetary compensation under EU law. While DGCA law claims to give you refreshments if your flight is delayed by more than 2 hours or hotel accommodation if flight delay demands overnight stay. 

As per the compensation criteria designed by EU 261/2004, you are entitled to get compensation if your flight is delayed by: 
EUR 250 for all flights of 1500 km or less;

EUR 400 for all intra-EU flights of more than 1500 km and for all other flights between 1500 and 3500km;
EUR 600 for all other flights exceeding 3500 km outside the EU.

How to Get Flight Delay Compensation?

Knowing the fact that the passengers are always in a hurry and filing claims and getting compensation can be a really lengthy and hectic job for them. To make your life easier, companies like are there to handle everything for you. All you need to do is to follow these steps and make the best of the situation. 

    1. Submit: Flight Details (They’ll check your eligibility for flight compensation)
    2. Settle: They will settle with the airlines
    3. Receive: You get your monetary compensation in your hand
Note: The best part about claiming through is that they follow the ‘No Win-No Fee’ policy. Meaning – they will only charge a success fee if they successfully settle your claim. If not, you won’t be charged anything. 
So, it’s time to change your flight delay into money. Contact – India’s first flight delay compensation provider company that is consistently making efforts to make air travelers aware of their air passenger rights and help them get the monetary compensation that they deserve. So far has settled claims worth more than a million by protecting the rights of the passengers and making their travel experiences even more exciting.

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Author Biography.

Kumkum Chandak
Kumkum Chandak

A literature postgraduate who believes that - "Writing should never compromise". Kumkum is a prolific writer who explicitly produces content mostly fallen within the fields of - education, entrepreneurship, technology, media, and public relations. 

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